F.A.Q.

FAQ - Frequently Asked Questions

 BUY ON THE SITE

 Is registration necessary to make purchases? How do I register?

To make purchases on the Site it is not necessary to register.

 

You can log in as a guest user or you can follow a simple registration process:

 

• Click at the top right on 'Login or Register'
• In the 'Register' section enter all the required data
• Click on ‘Create Account’

 

You will receive a confirmation email to the address provided during registration.

 

 

Is there a minimum order on the site?

No, on the Site you can place orders of any amount. Above certain spending thresholds (variable based on the shipping destination), transport costs are free.

 

 

I can't register or complete the purchase, what can I do?

If you experience difficulties in navigating or completing a purchase on the Site, we recommend that you update your browser (Google Chome, Mozilla, Internet Explorer, Safari, etc.) to the latest version available.

 

If you continue to encounter problems, remember that Customer Service is at your complete disposal. To contact him click on "Contact us" or call 0323 581123 (from abroad +39 0323 581123).

 

 

I placed an order, how do I know if it is confirmed?

Once the order has been completed, you will receive confirmation of your order at the email address used during the purchase.

 

If you don't receive the email, check the Junk or Spam folder in your email inbox and, if you use a Gmail address, also check the Promotions folder.

 

For further information, Customer Service is at your complete disposal. To contact him click on "Contact us" or call 0323 581123 (from abroad +39 0323 581123).

 

 

PAYMENTS

 

What payment methods can you use on the online site?

Formaggidieros.it allows you to make purchases using:

 

• Credit Card (including Apple Pay and Gplay)

 

We also inform you that in case of payment by credit card, PayPal only authorizes the amount you ordered at the time of the order, the debit instead occurs at the time of closing the order based on the products actually shipped .

 

 

Which Credit Cards do you accept?

Credit cards from the following circuits are accepted on the Site: Visa, Visa Electron, Postepay, Mastercard and American Express.

 

 

Is it safe to pay by credit card on the site?

Using your credit card to shop on the Online Store is easy and safe.

 

To ensure maximum security, you will make the payment transaction directly on the bank's secure server via the Shopify Payments payment gateway.

 

The Site does not store the credit card number, but thanks to the protected communication system of the reference credit institution by selecting the appropriate option on the checkout page, from the second expense onwards you will be able to proceed with the purchase without re-entering the your data. The relevant credit institution uses the SSL protocol to encrypt the data transmitted between its server and your browser.

 

 

SHIPPING AND DELIVERIES

 

How much does it cost to ship to Italy?

The cost of Standard shipping to Italy - including islands - is €15

The cost of Express shipping to Italy - including islands - is €35

The cost of shipping abroad is €35

For orders over €100 (in Italy) Standard shipping is free

For orders over €200 (in Italy) Express shipping is free

 

Can I also send my purchases abroad? How do I do it? How much does it cost?

The Site ships to the following countries: EU, UK, Switzerland.

 

The following areas are excluded: EU special areas with customs clearance requirements, rest of the world

 

To ship abroad it is necessary to select the country of reference in the "ship to" menu available on the home page.

 

The cost of shipping abroad is €35.

 

 

 

 

When will I receive my order?

Once your order has been confirmed, delivery times vary depending on the content and destination as follows:

 

For deliveries in Italy:

 

• Up to 5 working days if your order contains only dry packaged products and drinks;
• Up to 7 working days if your order also includes fresh products.

 

For deliveries in Europe:

 

• Up to 7 working days (for some European countries delivery times may be longer due to customs clearance)

 

When the courier has taken charge of your package, you will receive an email to the address indicated during the purchase, containing the shipment tracking link.

 

How do I know where my order is?

When your order is ready for shipping you will receive an email to the address indicated during purchase with the tracking link to monitor the shipment. Through the website of the courier who took delivery of the shipment, you can always check where your order is.

 

If you have not received the email, check the Junk or Spam folder of your email inbox and, if you use a Gmail address, also check the Promotions folder.

 

What should I do if something is missing from the package delivered to me, there is a damaged product or signs of tampering on the package?

First of all, we invite you to check the contents of the shipping confirmation email that we sent you once processing has been completed: if the products are in an "unavailable" status, they have been undelivered as they are not present in our warehouse.

 

The information relating to the final charge or refund in the event of backordering of a product is contained in the shipping confirmation email and varies depending on the payment method used.

 

Only if you have found other anomalies (package tampered with, damaged or packaged with unmarked adhesive tape) can you accept with reservation or refuse the delivery: immediately report the incident to our Customer Service who will proceed with further checks.

 

To contact him click on "Contact us" or call 0323 581123 (from abroad +39 0323 581123).

 

 

 

 

 

RETURN AND REFUND

 

For which products can I request to exercise the right of withdrawal?

The right of withdrawal applies to all non-perishable products on the Site.

 

It is not possible to return:

 

• Products that risk deteriorating or expiring rapidly (packaged and fresh foods, including alcoholic and non-alcoholic beverages);
• Sealed products that are not suitable for return for hygienic or health protection reasons (cosmetics);
• Products that have been opened after delivery;
• Products made to measure or personalized;
• Orders for which the invoice has been issued.

 

 

I am not satisfied with a product, how do I return it?

Contact the Site's Customer Service who will verify your case.

 

To contact him click on "Contact us" or call 0323 581123 (from abroad +39 0323 581123).

 

 

For further details you can also consult the General Conditions of Purchase (link).

 

 

How much does it cost to return the products?

The return is free: the request must be sent to Customer Service within 14 days of receiving the goods.

 

To contact Customer Service click on “Contact Us” or call the number 0323 581123 (from abroad +39 0323 581123).

 

 

 

Why can't I return food and cosmetic products?

To protect our Customers and for hygienic reasons you can exercise the right of withdrawal only for products that can be put back on the market without danger to the health of consumers. For this reason it is not possible to return food and cosmetic products whose adequate conservation cannot be guaranteed.