Right of Withdrawal

Right of withdrawal

 

The Customer has the right to withdraw from the purchase contract for any reason, without the need to provide explanations and without any penalty, without prejudice to the cases of exclusion provided for in Article 59 of Legislative Decree 21/2014:

  • Products made to measure or clearly personalized;
  • Products that are at risk of deteriorating or expiring rapidly (so-called fresh perishable products);
  • Sealed products, which are not suitable for return for hygienic or health protection reasons and have been opened upon delivery.

 

According to Articles 52 and following of Legislative Decree 21/2014 (Consumer Code), in order to exercise the right of withdrawal, the Customer must send a communication to LA CASERA SRL a Socio Unico Via Vidic 28923 Verbania (VB) VAT and Tax Code: 02216990032 within 14 days from the date of receipt of the Products using the downloadable form here. The 14-day period starts from when the customer has received the products.

 

This communication must be sent by registered letter with return receipt, addressed to LA CASERA SRL a Socio Unico Via Vidic 28923 Verbania (VB) P.I. and Tax Code: 02216990032

 

Once the communication has been received, LA CASERA SRL Customer Service will open a procedure for managing the return, communicating to the Customer the instructions on how to return the Products.

 

The return of the Products will take place via courier chosen and indicated by LA CASERA SRL.

 

The right of withdrawal is governed by the following conditions:

 

  1. The right applies to the Product purchased in its entirety; therefore if the Product is made up of multiple components or parts it is not possible to exercise the withdrawal only on part of the purchased Product.
  2. In case of exercise of the right of withdrawal LA CASERA SRL will reimburse the customer the entire amount of the returned goods, including shipping costs where applicable, within 14 days from the date on which the withdrawal notice was received, without prejudice to the right of LA CASERA SRL to suspend payment of the refund until the goods are actually received. The refund will be made using the same payment method used by the Customer, unless the Customer has expressly requested a different method. In the case of bank transfer or cash on delivery, the Customer will be responsible for providing the bank details on which to obtain the refund (account holder, name and address of the Bank and IBAN).
  3. Also in order to guarantee free returns, the Products must be returned in the same box in which they were received.

 

With reference to the cases of exclusion of withdrawal listed above, the Customer, in particular, is informed and accepts that the Products that "risk deteriorating or expiring rapidly" include all food products, as the characteristics and qualities of these types of Products are subject to alteration also as a result of inappropriate storage. Therefore, for reasons of hygiene and customer protection, the right of withdrawal is applicable only for Products purchased on the Site which can be returned to LA CASERA SRL and put back on the market without danger to the health of consumers (such as books, gadgets , kitchen utensils, etc.).

 

In cases where the right of withdrawal is excluded, LA CASERA SRL will return the purchased Products to the Customer, charging the shipping costs to the Customer.